I appreciate your thoughtful note. I am the person who met yesterday with Dheer Singh, who kindly spent time making sure that I understood the unfortunate situation that individuals involved in accidents may find themselves in. It does amaze me, however, given Indian driving that more incidents like this have not occurred with trip participants before. It would be wise to educate all members of your staff as to how to handle these situations in the future and how to explain what goes on in India to people who "think" within a western system.
Otherwise, Sanjay, we are having a wonderful time and look forward to putting this unpleasant incident behind us. - Courtney Taylor -
Begin forwarded message:
Dear Mr.Clifford Meyer,
I keep myself updated with movements of all our clients. I immediately came to know of this unfortunate incident and thereafter I was in constant touch with Mr.Dheer Singh, he is a good man, I like him a lot and trust him completely. I am happy he was able to bring you to speed in what could have happened in such a situation in India. Regrettably India is notorious for its hostile Law and Order (police and courts). People with best intentions would not like to get involved with any policeman or lawer. There are innumerable cases when people have carried injured persons off the roads to hospitals and have suffered the wrath of our brainless law which implicates the carrier even if this carrier is not involved in that incident, being a good samaritan is a crime in India. For us your safety is paramount, under no circumstances we would let any of our clients be in the harms way. Nevertheless, we are conscious of our duty to our fellow citizens. Please trust me, we do whatever we can in order to provide a better life not only for our colleagues but we give back to our society in what ever way that we are capable of. Next time you are in Delhi I would like to show you a few things that we are doing, not only for the upliftment of our fellow citizens but also for our nature. Coming back to this incident, I am told that the biker and his pillion rider had driven off by the time our other rep arrived at that spot, which was instant. He inquired about them and was told that everyting was fine and that, they had driven off. We took you away immediately as we were afraid that harassment by the bystanders and eventually by the local police, particularly to foreigners, would be tormenting for you. However, I am not absolving ourselves of our immediate reaction which is unacceptable in any civilised society but we had no better choice.
I beg pardon for the anguish it has caused you and the lovely ladies. I apologise for the same. I wish you have a safe and enjoyable trip hereafter. I doubt that there is anyone but Ms.Barbara Sansone in North America who knows India better. She will be eager to hear from you and plan your next trip to Incredible India. I personally look forward to meeting all of you and anxiously await another opportunity to serve you to my best ability.
Yours sincerelely
Sanjay Verman.
General Manager.
